WHAT can be returned?
All products that do not operate within their specifications can be returned
WHEN do items need to be returned by?
With most products we sell there's a 30 day money back guarantee.
WHERE do items need to be returned to?
When returning items please ship them to PO Box 232 Biggera Waters, Gold Coast, QLD 4216.
HOW do customers return items?
Just return your item with a copy of your receipt.
SHIPPING for returns?
Desicions on how or who pays for shipping are determind after return authority form has been fillid out. After receiving an item back and a new replacement has been approved. The item will be shipped to you taking up to 10 days to receive your item.
CREDIT for returns?
All credits for returns are made by direct deposit.
Items dont need to be in orginal packaging however is preffered.
Shipping takes between 1-10 days.
The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations.
Sales and Refund Policy
Thanks for shopping at Your Logistics. We appreciate the fact that you like to buy the cool stuff we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. (To make it easier to read, we will refer to these entities as the “Your Logistics Store” in this policy.)
Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the our store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product and we’ll exchange it or offer a refund based upon the original payment method. However, please note that we will only remit refunds to a Australian bank account where the name of the bank account holder matches the payor’s name/information. Please also note that we only remit refunds domestically and cannot remit refunds outside of Australia. In addition, please note the following:
To return your your product or ask any questions please contact us with a quick email and will get back to asap.
- Products can be returned only in the country in which they were originally purchased.
- Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations.
- A 20% restocking fee can be charged should you wish to return a qty amount of product that is not defective.